Table of contents

General visitor guidelines

Riverside Community Hospital is committed to the safety of our patients, colleagues, physicians and volunteers. Our visitor policy is subject to change without notice based on the current COVID-19 cases in our community.

Visiting hours are 9:00am – 9:00pm, 7 days a week. Visitors must be 16 years of age or older.

Two visitors allowed per non-COVID+ patient. Visitation with COVID+ patients is not permitted. Exceptions include:

  • visitors for patient in critical condition, when death may be imminent;
  • parent or guardian visitor(s) of pediatric patient;
  • a support person for labor and delivery patient; and
  • support person(s) for patient with physical, intellectual, developmental disability, or cognitive impairment.

Riverside Community Hospital has an online map where you can find all the information you need to navigate our campus. You can pre-plan your visit by learning where to park and locating your destination. Our interactive map provides helpful information while our text-only map is available for our visually impaired and blind visitors.

Check out the map here

Women’s & children’s visitation guidelines

In an effort to provide family-centered care, The Birthplace at Riverside Community Hospital has made updates to the labor and delivery and postpartum visitation guidelines.

Labor & Delivery

Patients in active labor are able to have one support person with them at all times. Children of laboring mother can also be present in the labor room but must have a sperate dedicated adult over 18 years of age to supervise. The patient’s support person and the children’s supervisor cannot be the same person.

Children who attend the birth of their new sibling are encouraged to first attend the Building Blocks for Big Siblings class held the 2nd Saturday of each month.

Children will not be allowed with patients in triage.

Postpartum / maternal newborn

Siblings of newborns are allowed to visit mom and baby during regular visiting hours, 9:00am – 9:00pm. Mom’s nurse will issue a special visiting ticket for the support person to give the sibling(s) to use at check in at the hospital’s front desk.

Visiting siblings must stay in patient rooms. They cannot roam the hallways for make unsupervised trips to the cafeteria/ coffee shop.

If any siblings are showing symptoms of cold, flu, RSV or COVID, please refrain from having them visit mom and baby bedside.

Patient Discharge Lounge

Our goal is to provide an efficient discharge experience for all patients, including a convenient process for patient pick-up. The Patient Discharge Lounge is an area dedicated for patients to wait for their
transportation and is open Monday through Friday, 7:00am – 8:30pm. Staff will be available to care for patients in the Patient Discharge Lounge until their transportation has arrived.

For those picking up a patient

To accommodate your schedule and help you avoid unnecessary delays, please call the Patient Discharge Lounge at 951-495-5013 with the time you plan on picking up your patient. A member of our team will be ready to escort the patient down to the G Tower Entrance at the designated pick up time. The G Tower is accessible from 14th Street. At the light of Magnolia Avenue and 14th Street, head toward the Emergency Room and HeartCare Institute. Pass both of those driveways and turn left into the parking lot at the Players Club Theater. Go through straight at the Stop Sign at the Loading Dock and make your second left to the G Tower roundabout.

We understand unexpected changes in your schedule may occur. If you need assistance making alternative transportation arrangement, please let us know.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.