Current visitor policy

Effective Thursday, December 30, 2021 at 9am, Riverside Community Hospital will close to visitation with the following exceptions:

  • visitors for patient in critical condition, when death may be imminent;
  • parent or guardian visitor(s) of pediatric patient;
  • a support person for labor and delivery patient; and
  • support person(s) for patient with physical, intellectual, developmental disability, or cognitive impairment.

We recognize that visitation is a key part of the healing process and apologize for any frustration this may cause. This action is in response to the recent increase in COVID-19 cases throughout California and we must implement appropriate safety measures to protect our colleagues and patients. We will continuously monitor the county and state COVID-19 infection rates and evaluate when it is safe to reopen to visitors.

Family members and friends can still converse with patients via telephone or video chat. To use a hospital device for video chat, please work with the bedside nurse to coordinate a date and time.


Política de visitantes actual

Efectivo comenzando el 30 de diciembre del 2021 a las 9:00 a.m. el Riverside Community Hospital estará cerrado para visitantes con las siguientes excepciones:

  • Visitantes para pacientes en estado crítico cuando la muerte es inminente
  • Padres o tutores visitando a un paciente pediátrico
  • Persona de apoyo para una paciente en parto y,
  • Persona de apoyo para un paciente con alguna discapacidad física, intellectual o alguna deficiencia o trastorno cognitivo

Reconocemos que las visitas son clave en el proceso de recuperación y pedimos disculpas por la frustración que estas medidas causen.

Esta acción es en respuesta al reciente aumento de casos de COVID-19 en el Estado de California, y debemos implementar medidas para proteger a nuestros coloegas y pacientes.

Continuaremos monitoreando las tazas de infección tanto en el Estado como en el condado para evaluar si es eseguro el abrir de nuevo las puertas a los visitantes.


Updated NICU Visitation

Effective Thursday, January 6, 2022, visitors in the NICU will be required to show proof of COVID-19 vaccination or a negative COVID-19 test. This new requirement is in response to the current increase in COVID-19 cases in our community and RCH must take appropriate safety measures to protect our most vulnerable patients and NICU staff. Visitors in the NICU will be required to wear a K95 mask at all times while on the unit.

Please remember to utilize the NicView cameras provided for each NICU baby. Ask your nurse how to use this technology and you can see your newborn from any electronic device while at home.

If both mother and support person of a NICU baby are both positive for COVID, they can choose 1 vaccinated person for visitation. This person's name must be provided to the nurse and their vaccination card must be provided upon check in.

We appreciate your kindness and understanding as we implement this safety change.

Per the state of California, only the following modes may be used as proof of vaccination:

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered)
  2. A photo of a Vaccination Record Card as a separate document
  3. A photo of the client's Vaccination Record Card stored on a phone or electronic device
  4. Documentation of COVID-19 vaccination from a health care provider
  5. Digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.

Per the state of California, only the following modes may be used as proof of negative COVID test:

  1. Negative SARS-CoV-2 (COVID-19) test where the specimen collection occurred within 2 days if using PCR or 1 day if using antigen testing before each visit and for which the test results are available at the time of entry to the facility.
  2. Unvaccinated or incompletely vaccinated visitors with history of COVID-19 within the prior 90 days may provide documentation of recovery from COVID-19 and release from isolation in lieu of testing.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.