Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
Table of contents
General visitor guidelines
Riverside Community Hospital is committed to the safety of our patients, colleagues, physicians and volunteers. Our visitor policy is subject to change without notice based on the current COVID-19 cases in our community.
Visiting hours are 9:00am – 9:00pm, 7 days a week. Visitors must be 16 years of age or older.
Two visitors allowed per non-COVID+ patient. Visitation with COVID+ patients is not permitted. Exceptions include:
- visitors for patient in critical condition, when death may be imminent;
- parent or guardian visitor(s) of pediatric patient;
- a support person for labor and delivery patient; and
- support person(s) for patient with physical, intellectual, developmental disability, or cognitive impairment.
Riverside Community Hospital has an online map where you can find all the information you need to navigate our campus. You can pre-plan your visit by learning where to park and locating your destination. Our interactive map provides helpful information while our text-only map is available for our visually impaired and blind visitors.
Women’s & children’s visitation guidelines
In an effort to provide family-centered care, The Birthplace at Riverside Community Hospital has made updates to the labor and delivery and postpartum visitation guidelines.
Labor & Delivery
Patients in active labor are able to have one support person with them at all times. Children of laboring mother can also be present in the labor room but must have a sperate dedicated adult over 18 years of age to supervise. The patient’s support person and the children’s supervisor cannot be the same person.
Children who attend the birth of their new sibling are encouraged to first attend the Building Blocks for Big Siblings class held the 2nd Saturday of each month.
Children will not be allowed with patients in triage.
Postpartum / maternal newborn
Siblings of newborns are allowed to visit mom and baby during regular visiting hours, 9:00am – 9:00pm. Mom’s nurse will issue a special visiting ticket for the support person to give the sibling(s) to use at check in at the hospital’s front desk.
Visiting siblings must stay in patient rooms. They cannot roam the hallways for make unsupervised trips to the cafeteria/ coffee shop.
If any siblings are showing symptoms of cold, flu, RSV or COVID, please refrain from having them visit mom and baby bedside.
Patient Discharge Lounge
Our goal is to provide an efficient discharge experience for all patients, including a convenient process for patient pick-up. The Patient Discharge Lounge is an area next to our Main Entrance dedicated for patients to wait for their transportation. The Lounge is open Monday through Friday, 7:00am – 8:30pm. Staff will be available to care for patients in the Patient Discharge Lounge until their transportation has arrived.
For those picking up a patient
To accommodate your schedule and help you avoid unnecessary delays, please call the Patient Discharge Lounge at (951) 495-5013 with the time you plan on picking up your patient.
The Patient Discharge Lounge is conveniently located by the Main Hospital Entrance at 4445 Magnolia Avenue. There is a dedicated parking spot for persons picking up patients from the lounge. Look for this sign to the left of the Main Entrance, park in the space, and call (951) 495-5013. The patient will be brought out to you by our staff.
We understand unexpected changes in your schedule may occur. If you need assistance making alternative transportation arrangement, please let us know by calling (951) 495-5013.